All prices on the website include only italian VAT. Shipping costs are not included.
For non-European Comunity countries, customs fees are not included in the selling and shipping price. Goods travel with a valid proof of purchase and customs’ documents.
Accepted means of payment:
– Cartasì X-Pay ( Visa / Mastercard / Maestro )
Your credit card information will be handled directly from Banca Malatestiana Credito Cooperativo della provincia di Rimini (our bank) through the Cartasi X-pay service. All information is encrypted by means of the SSL2.0 cryptographic system, which prevents third parties to use them and which transmits the information to the bank only.
Account name: L’ARTIGIANO DI RICCIONE S.R.L.
Bank name: BANCA MALATESTIANA AG. RICCIONE FONTANELLE
IBAN: IT 78 A 07090 24100 011010166266
SWIFT CODE: ICR AIT RRE20
Your order number must be included in the transaction, if no field is available for this, please provide it instead of, or in front of your name.
N.B. Please send us the receipt of your payment by e-mail
or by fax to +39 0541 425945
Once we receive the bank transfer, we’ll ship your order after 6 business days
If we don’t receive your payment within 10 days, your order will unfortunately be cancelled.
L’Artigiano di Riccione srl takes 6 working days to produce your order.
You must add the carrier’s time.
All goods has been delivered with Assurance:if you received a damaged pack please contact us within 72 after receiving
According Direttiva 2011/83EU if the customer is a consumer (a natural person who does not bought goods for his trade, without indicate any VAT number in the order form) they have the right to cancel the purchase without any particular reason or explanation, except for the circumstances described below.
To assert their will to return items for change size or for refund, customers must send a communication about this, no later than 14 days upon reception of the goods. This communication has to be sent by e-mail to the following address:
Once we receive the customer’s e-mail, our Customer Service will reply as soon as possible, giving full instructions on how to return goods, which have to arrive to L’Artigiano di Riccione srl within 14 days from the authorization. Returned goods have to be brand-new, never worn and in their original packages (envelopes or boxes), according to the following conditions.
The right to return is bound to these conditions:
* goods must be intact and brand new, and returned in their original packages and the original receipt
shipping fees for returns and exchanges are at L’Artigiano di Riccione s.rl. That will order to his forwarder the picking.
Customers must be provide to the packaging and write on the correct delivery address to return:
L’Artigiano di Riccione s.rl. – Viale Calabria 26 – 47838 Riccione (RN) ITALY – TEL. + 39 0541 690164
upon its arrival to our premises, items will be checked to assess any damages or tampering which are not to be ascribed to transport. If the original package is damaged, L’Artigiano di Riccione srl will keep a percentage (maximum 10%) from the refund, as a contribution for packaging fees.
Except for packaging fees for damages to the original package, L’Artigiano di Riccione will refund the whole amount paid by the customer (with the exception of shipping costs), within 14 days from the return of the goods, refunding the amount on wire transfer.: customers will have to communicate their bank details (including IBAN code).
The right to return ceases if the goods are not intact (package or contents), that is L’Artigiano di Riccione srl assesses:
* the inconsiderate use of the goods which lead to their damage;
* the lack of the original packaging;
* the lack of fundamental parts of the product;
* the damaging of the product for reason which are not linked to shipment.